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Healthc Inform Res > Volume 6(4); 2000 > Article
Journal of Korean Society of Medical Informatics 2000;6(4):107-115.
DOI: https://doi.org/10.4258/jksmi.2000.6.4.107    Published online December 31, 2000.
Analysis of Questions and Answers in Internet Based Medical Consultation in Oriental Traditional Medicine
Kyungmo Park
Department of Engineering in Oriental Medicine, School of Electronics and Information, Kyunghee University, Korea.
Abstract

CONTEXT: The Internet is increasingly used by consumers to seek health and medical information, but online medical consultation has not been explored systematically.

OBJECTIVE: To analyze Questions and Answers in Internet Based Medical Consultation in Oriental Traditional Medicine and to provide what is the need for this area.

SUBJECTS AND METHOD: 1188 Dialogues of 96 consutant O.M.D(Oriental Medical Doctor) on 6 Web sites which is analyzed through frequency, correlation and ANOVA

RESULTS AND CONCLUSIONS: First, Amount of Answer is small(290 characters). Responding time is long. And Numbers per consultant O.M.D is small. So Service Provider need to develope 'Supporting Tool for Writing Answer' . Secondly, User asked of home therapy and everyday discomfort, but Consultant didn t suggest appropriate answers. Thirdly, About 30% of total questions was inappropriate. 'Supporting Tool for Questioning' could decrease the ratio of inappropriate questions.

Key Words: Internet, Teleconsultation, Medicine, Oriental Traditional, Needs Assessment
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