J Korean Soc Med Inform Search

CLOSE


Healthc Inform Res > Volume 6(2); 2000 > Article
Journal of Korean Society of Medical Informatics 2000;6(2):1-16.
DOI: https://doi.org/10.4258/jksmi.2000.6.2.1    Published online June 30, 2000.
Hospital Database Marketing Using Discharge Summary DB: An Application of Data Mining Technique
Yoo Mi Kim, Sung Hong Kang, Won Joong Kim
1Graduate School of Public Health, Inje University, Korea.
2Department of Health Care Administration, Inje University, Korea.
Abstract

The environment of hospital management is becoming more turbulent as the government continuously puts pressure on hospitals to reduce medical expenditures while the public increasingly demands improved services. To survive in this turbulent environment, hospitals need to develop and apply various management techniques. Database marketing is considered as one of the useful tools. This paper applies the concept of database marketing by way of using discharge summary DB, and attempts to segment the customers (patients) to develop a differentiated marketing strategy for the target market. In particular, discharge summary DB for 1996-1999 of a university hostital located in Pusan, Korea, was utilized. The data were restructured for our study purpose and analyzed through the use of data mining technique. Major results are as follows: 1) Applying 'Decision Tree Model' suggests that the most important variable in determining the readmission(re-use of the hospital) was 'disease group. 2) Analyzing disease structure of readmitted patients reveals that the readmission rate was highest for the neoplasma patients; therefore, for this hospital, neoplasma patients can be considered as the target market. 3) Conducting cluster analysis on this target market shows that the neoplasma patients are classified into 4 groups: (1) 'Group I' can be named as 'sustaining customer(patient) group' in that they have visited the hospital until the most recent period. (2) 'Group II' is 'loyal customer(patient) group' in that frequency of admission and length of hospitalization are highest among the four groups. (3) 'Group III' can be named as 'departing customer(patient) group' in that the period between the discharge and the last visit of the hospital is shortest, which implies that they probably have changed the hospital or used other types of health care services after discharge. (4) 'Group lV' is 'average customer(patient) group' in that they show average loyalty in terms of frequency of admission, length of hospitalization, and the period between discharge and last visit.

Key Words: Database marketing, Discharge summary DB, Patient segmentation, Target patients, Data mining
TOOLS
Share :
Facebook Twitter Linked In Google+ Line it
METRICS Graph View
  • 0 Crossref
  •    
  • 1,637 View
  • 21 Download
Related articles in Healthc Inform Res

Prediction of Hospital Charges for the Cancer Patients with Data Mining Techniques2009 March;15(1)



ABOUT
ARTICLE CATEGORY

Browse all articles >

BROWSE ARTICLES
FOR CONTRIBUTORS
Editorial Office
1618 Kyungheegung Achim Bldg 3, 34, Sajik-ro 8-gil, Jongno-gu, Seoul 03174, Korea
Tel: +82-2-733-7637, +82-2-734-7637    E-mail: hir@kosmi.org                

Copyright © 2024 by Korean Society of Medical Informatics.

Developed in M2community

Close layer
prev next