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Healthc Inform Res > Volume 12(3); 2006 > Article
Journal of Korean Society of Medical Informatics 2006;12(3):227-238.
DOI: https://doi.org/10.4258/jksmi.2006.12.3.227    Published online September 30, 2006.
User Satisfaction of Nursing Information System
Young Hee Sung, Myung Sook Cho, Myoung Suk Hong
1Department of Nursing, Samsung Medical Center, Sungkyunkwan University, School of Medicine, Korea.
2Samsung Medical Center, Department of Nursing, Korea.
3Samsung Medical Center, Department of Information System, Korea.

OBJECTIVE: User satisfaction of nursing information system and its user interface were measured in the S general hospital which new electronic medical record system had been introduced to. The new system had been developed based on nursing job's analysis.

METHODS: 487 nurses who were working in the S hospital joined to survey through QUIS (Questionnaire for User Interface Satisfaction) about satisfaction of system they used. There were 4 categories-convenience, rapid response, content/configuration, accuracy of information. Those 4 categories were used analytical factors to know how the users were satisfied with its interface and function through the selected 13 system interfaces.

RESULTS: With 9 scales of satisfaction score, we measured the satisfaction that the hardware provided. Terminology and system information got the highest score, and user friendly interface, easiness of learning, system performance in high score order. As like as above, we defined 5 scales of user interface satisfaction score. Content, configuration, information accuracy, convenience, rapid responses were identified as analytic categories. With interface satisfaction aspect, the pages which were reconfigured from physician order page to nurse interface got the highest score. And content and page configuration were acknowledged as the highest place.

CONCLUSION: This study showed the nurses were satisfied with nursing information system. Also the trend of system development can be revealed.

Key Words: Nursing Information System, User Satisfaction


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